What your warranty data is telling you that your support team isn't
Support sees tickets. Product needs fault rates. Finance needs COGS. The same claim data can answer all three — if it's structured from intake.
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Your support team knows which customers are angry. They don't automatically know which SKUs are failing, which fault types are trending, or whether week-14 production is the problem. That signal lives in the claims — if the claims are structured.
Three audiences, one dataset
- Support: median minutes per claim, backlog at peak, auto-resolution rate
- Product: fault rate by SKU, category trends, gallery evidence for suppliers
- Finance: COGS + shipping per claim, not retail-value refund reporting
When intake is email, each audience gets a different export nobody trusts. When intake is structured, everyone interrogates the same source.
Stop drowning in warranty tickets
Resolvi is built for Shopify brands that manufacture their own product. Structured fault claims, item-level decisions, automated Shopify execution.
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