Resolvi + your helpdesk = the full stack
Gorgias, Zendesk, and Richpanel are built for conversations. Resolvi is built for warranty decisions — structured fault intake, item-level approvals, and automated Shopify execution. They complement each other; neither replaces the other.
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The three jobs in your support stack
- General support — pre-sales, order status, address changes → your helpdesk
- Returns & exchanges — buyer's remorse, sizing → your returns app
- Product fault claims — defects, structured evidence, item-level decisions → Resolvi
What helpdesks do well
Email, chat, and social threads. Agent collaboration. Macros and templates for general support. Resolvi does not try to replace any of that.
What helpdesks weren't built for
Item-level warranty decisions on multi-SKU orders. Structured fault categories customers self-select. Automated replacement draft orders with inventory checks. Fault-rate analytics and a searchable gallery of customer-submitted defect media.
Tagging a ticket "warranty" captures intent, not data. After 200 claims a month, tags become unqueryable noise.
Integration status
- Richpanel — integrated today
- Gorgias — on the roadmap
- Zendesk — on the roadmap
Common questions
Does Resolvi replace Gorgias or Zendesk?
No. Keep your helpdesk for conversations. Use Resolvi when the workflow is a structured warranty claim with item-level decisions and Shopify execution.
Can agents still reply to customers from the helpdesk?
Yes. Resolvi handles claim state and Shopify actions. Follow-up conversation can stay in your helpdesk where agents already work.
We already tag warranty tickets — isn't that enough?
Tags help you find threads. They don't give product teams fault rates by SKU, manufacturer-ready exports, or automated fulfillment. That requires structured claim data from the first submission.
7-day free trial · No credit card required · Install from Shopify App Store