Shopify Warranty Claim Management
Track, approve, execute, and report warranty claims inside a purpose-built workflow. Move beyond tags and spreadsheets.
See it in actionWhy Shopify warranty workflows break
Most brands try to manage warranties using Shopify's native returns module or helpdesk tags. The problem? These are order-level or case-level tools.
When a customer claims a warranty issue on a specific item six months after purchase, you need to track that specific physical unit's failure. Order tags can't tell you which item failed or why. Resolvi gives you a dedicated layer for warranty truth.
Execution that stays correct
- Live Draft Orders: If you change an approval, the replacement order updates instantly.
- Native Store Credit: We use Shopify's official Gift Card API for secure, tracked credits.
- Inventory Sync: We check stock levels before you approve a replacement.
Frequently Asked Questions
Can we approve only some items in a case?
Yes. Resolvi allows line-item granularity. You can approve one item for replacement and deny another in the same request.
What if an item is out of stock?
The dashboard warns you before approval. You can easily substitute a different variant or offer store credit instead.