Shopify Warranty Management
Collect, process, and learn from warranty claims. Built for Shopify brands that manufacture their own products and care about product quality.
See It in ActionWhy Shopify warranty workflows break
Most brands try to manage warranties using their helpdesk, Shopify native returns, or a spreadsheet. These tools were designed for different problems.
Helpdesks like Gorgias and Zendesk treat a warranty as a support ticket. You can tag it, but you can't track which specific item failed, collect structured fault data, or automatically generate a replacement order in Shopify. Tags don't tell you which products are defective.
Shopify native returns operates at the order level. When a customer claims one defective item from an order with five items, you need item-level decisions. Shopify can't do that.
Spreadsheets are where warranty data goes to die. No structured fault categories. No connection to Shopify. No analytics. Just rows that nobody updates after the first month.
What a purpose-built warranty workflow looks like
Resolvi adds a dedicated warranty layer on top of Shopify. It handles the parts that helpdesks and native returns were never designed for:
- Structured claims: Customers submit warranty claims through a branded portal with fault categories, product selection, and photo/video uploads — everything your team needs, the first time
- Faster decisions: Agents see full context and decide per item — customer history, LTV, order data, and claim evidence in one view
- Automated Shopify actions: Replacement orders, refunds, and store credit created directly in Shopify. No manual admin.
- Warranty intelligence: Fault rates by product, manufacturer reports, true cost data, and trends your product team can act on
Execution that stays correct
- Draft Orders: Created with the correct variant, address, and discount via the Shopify API
- Store Credit: Issued through Shopify's official Gift Card API — tracked and secure
- Inventory check: Stock levels verified before approval so you never promise what you can't ship
Frequently Asked Questions
Can I approve some items and deny others in the same claim?
Yes. Resolvi treats each item as its own Warranty Asset. You can approve item A for replacement, deny item B, and offer store credit for item C — all in a single claim.
What happens when a replacement item is out of stock?
Resolvi checks inventory before you approve. If the variant is out of stock, you see a warning and can substitute a different variant or offer store credit instead.
Does Resolvi replace our helpdesk?
No. Resolvi handles the warranty-specific workflow: structured fault data collection, item-level decisions, and automated Shopify execution. Your helpdesk handles general customer support. They complement each other.
How does Resolvi connect to Shopify?
Resolvi installs as a Shopify app and connects via the official Shopify API. It reads order data, creates draft orders for replacements, and issues store credit via the Gift Card API. All within Shopify's security model.