Help & how-to guides
Step-by-step Scribes for setting up Resolvi, processing claims, and getting the most out of warranty intelligence.
Popular guides
Submit a warranty claim (customer flow)
Walks customers through submitting a structured fault claim from your storefront portal.
Managing ClaimsApprove or deny a claim from the inbox
Review claim evidence, make item-level decisions, and trigger Shopify actions.
Automated ActionsConfigure automatic replacement orders
Set rules so approved claims trigger replacement draft orders in Shopify.
Analytics & InsightsUse the fault gallery to filter by product
Search and filter customer-submitted fault evidence across SKUs and time.
Browse by category
Getting Started
Install Resolvi, connect Shopify, and configure your first warranty workflow.
Managing Claims
Process, approve, and resolve customer warranty claims efficiently.
Customer Portal
Customize the theme-embedded claim portal to match your storefront brand.
Automated Actions
Set up replacements, refunds, and store credit to fire automatically.
Analytics & Insights
Use the fault gallery, trend reports, and exports for product decisions.
Account & Billing
Manage your seats, plan, and payment methods.
Ready to cut warranty busywork?
Structured fault claims, item-level decisions, and automated Shopify execution — built by operators who lived the problem.
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