Approve once. Shopify handles the rest.

The manual process today

You approve a warranty replacement. Now you open Shopify. Create a draft order. Look up the customer. Copy the address. Add the correct variant. Apply a 100% discount. Set the shipping method. Mark it as a warranty replacement so fulfillment knows.

Do this 20 times a week and mistakes are guaranteed. Wrong variant. Wrong address. Wrong discount. Your team catches some errors. Your customers catch the rest.

How Resolvi automates it

When you click approve on a warranty claim, Resolvi calls the Shopify API and creates the correct action automatically:

• Replacement orders: Created with the correct variant, customer address, and 100% discount applied. Your fulfillment team picks it up like any normal order.
• Refunds: Processed directly through Shopify when a replacement isn't the right outcome.
• Store Credit: Issued via Shopify's Gift Card API. Tracked, secure, and immediately available to the customer.
• Inventory awareness: Resolvi checks stock levels before you approve. If a replacement variant is out of stock, you see a warning and can offer a substitute or store credit instead.

What your fulfillment team sees

Nothing changes for fulfillment. The draft order appears in Shopify like any other order. They pick, pack, and ship. They don't need to know it came from a warranty claim. No new process. No new tool to learn.

Corrections happen automatically

Changed your mind on an approval? Updated the variant? The linked draft order updates to reflect your changes. No need to go into Shopify and manually adjust it.