The hidden cost of warranty claims: COGS vs retail value
Finance sees refunds at retail. P&L impact is COGS + shipping. Reporting the wrong number changes which SKUs look 'expensive' to support.
A $120 jacket refunded at retail isn't a $120 warranty cost if COGS is $38 and outbound shipping is $9. Multiply by hundreds of claims and finance makes different decisions than support assumes.
Structured claim data tied to order economics lets ops and finance agree on which fault rates are worth fixing in production vs absorbing in margin.
Stop drowning in warranty tickets
Resolvi is built for Shopify brands that manufacture their own product. Structured fault claims, item-level decisions, automated Shopify execution.
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