Plans that scale with your case volume
Every plan includes a theme-embedded customer portal styled like your storefront, structured fault claims, advanced analytics, and automated Shopify execution for resolutions. Unlimited staff seats. No surprise fees.
7-day free trial on every plan.
Core
For stores getting started with warranty management.
- Up to 200 cases/mo
- Theme embedded customer portal
- Advanced analytics
- Email support
Pro
For growing stores that need advanced warranty tools.
- Up to 500 cases/mo
- Theme embedded customer portal
- Advanced analytics
- CSV export
- Custom fault types
- Third-party (stockist) claims
- Priority email & live chat support
- 1hr onboarding call with founder & team
Plus
For high-volume stores needing full warranty capabilities.
- Up to 800 cases/mo
- Theme embedded customer portal
- Advanced analytics
- CSV export
- Custom fault types
- Third-party claims
- Search & filterable product fault gallery
- Priority email & live chat support
- 1hr onboarding call with founder & team
- Dedicated Slack channel with founder & team
Enterprise
For large operations with unlimited warranty needs.
- Unlimited cases/mo
- Theme embedded customer portal
- Advanced analytics
- CSV export
- Custom fault types
- Third-party claims
- Search & filterable product fault gallery
- Priority email & live chat support
- 2hr onboarding call with founder & team
- Dedicated Slack channel with founder & team
Want a walkthrough before you install? Book a 15-minute demo →
Compare every plan feature
The fine print, side by side. Hover any feature for a quick definition.
| Features | Core | ProMost Popular | Plus | Enterprise |
|---|---|---|---|---|
| Cases per monthOne case = one customer warranty claim. You can submit unlimited line items per case. Limits reset monthly. | 200 | 500 | 800 | Unlimited |
| Theme embedded customer portalCustomer-facing claim form delivered through a Shopify theme app extension — looks and feels like your storefront, not a third-party tool. | Core includes Theme embedded customer portal | Pro includes Theme embedded customer portal | Plus includes Theme embedded customer portal | Enterprise includes Theme embedded customer portal |
| Advanced analyticsFault trends by SKU, claim status dashboard, true COGS-plus-shipping cost view, and live filtering — no analyst required. | Core includes Advanced analytics | Pro includes Advanced analytics | Plus includes Advanced analytics | Enterprise includes Advanced analytics |
| Email supportResponse from the Resolvi team within one business day. | Core includes Email support | Pro includes Email support | Plus includes Email support | Enterprise includes Email support |
| CSV exportExport claim, fault, and resolution data for finance, manufacturer reporting, or external analysis. | Core does not include CSV export | Pro includes CSV export | Plus includes CSV export | Enterprise includes CSV export |
| Custom fault typesDefine your own defect categories (e.g. sole separation, stitching failure, colour fade) so claim data matches how your product team thinks. | Core does not include Custom fault types | Pro includes Custom fault types | Plus includes Custom fault types | Enterprise includes Custom fault types |
| Third-party (stockist) claimsTag stockists in Shopify so they can submit warranty claims through your branded portal — you keep control of messaging and resolutions across every channel. | Core does not include Third-party (stockist) claims | Pro includes Third-party (stockist) claims | Plus includes Third-party (stockist) claims | Enterprise includes Third-party (stockist) claims |
| Priority email & live chat supportSame-day response with live chat during business hours. | Core does not include Priority email & live chat support | Pro includes Priority email & live chat support | Plus includes Priority email & live chat support | Enterprise includes Priority email & live chat support |
| Search & filterable product fault gallerySearch and filter every customer-submitted image and video by SKU, fault type, or date — visual fault data your product team can actually use. | Core does not include Search & filterable product fault gallery | Pro does not include Search & filterable product fault gallery | Plus includes Search & filterable product fault gallery | Enterprise includes Search & filterable product fault gallery |
| Onboarding call with founder & teamA live working session with Resolvi's founder to configure your portal, fault categories, and team workflows. | Core does not include Onboarding call with founder & team | 1 hour | 1 hour | 2 hours |
| Dedicated Slack channel with founder & teamDirect Slack access to the Resolvi founder and team for ongoing questions, feature requests, and account support. | Core does not include Dedicated Slack channel with founder & team | Pro does not include Dedicated Slack channel with founder & team | Plus includes Dedicated Slack channel with founder & team | Enterprise includes Dedicated Slack channel with founder & team |
Pricing questions
We already use Gorgias / Zendesk / Richpanel. Does Resolvi replace that?
No. Resolvi handles the warranty-specific workflow — structured fault intake, item-level decisions, and Shopify execution. Richpanel integration is available today; Gorgias and Zendesk are on the roadmap. Your helpdesk still owns general support.
We don't get many claims. Is this still for us?
Resolvi is built for brands that manufacture their own products and either feel warranty workload on support, need clearer fault data for product quality, or both. A small CS team with several claims per day often sees a big win; larger teams might prioritise it mainly for product intelligence and automation.
How is this different from a returns app?
Returns apps optimise for exchanges and refunds when the customer doesn't want the item. Resolvi is for product faults — different workflow, evidence, and analytics. Read the comparison →
What are third-party claims?
On Pro and above, you can tag stockists in Shopify so they can submit claims through the same branded portal — you keep control of messaging and resolutions across every channel. Core focuses on direct customers only.
Can we talk to someone before installing?
Yes — book a 15-minute demo and we'll walk through your workload end to end.
Ready to cut warranty busywork?
7-day free trial · No credit card required · Install from Shopify App Store