What a fault gallery actually does for your product team
Spreadsheets summarise faults. Galleries let your product team see them. The difference shows up in your next manufacturing run.
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Most product teams operating on Shopify see warranty data as a monthly PDF: top fault categories, claim rates by SKU, maybe a chart trending over time. That's useful. It's also two layers of abstraction away from the actual problem — and product decisions made on summaries are decisions made without evidence.
What a gallery shows that a report can't
A fault gallery is just every customer-submitted photo and video, filterable by SKU, fault category, batch, and date. The first time a product manager opens it for a SKU with a rising claim rate, the conversation changes. Instead of "defects up 14% this month," it becomes "the zip teeth on this batch all misalign at the same point — that's a tooling issue."
The three questions a gallery answers in 60 seconds
- Is this fault real or operator interpretation? Photos remove ambiguity.
- Is it concentrated in a batch or distributed across production? Date filter answers this.
- Is the customer evidence consistent with our QA notes? Side-by-side comparison.
What changes when product can self-serve
When the analyst-built monthly cycle goes away, two things happen. Product investigates faster — usually within hours of a spike instead of weeks. And ops stops being the bottleneck on "can you pull me a list of every claim mentioning the strap?" That alone freed up ~6 hours a month of analyst time on our team.
It also changes the supplier conversation. Sending a manufacturer ten dated, customer-submitted photos of the same defect is materially different from sending an aggregated complaint. Suppliers respond to evidence.
What to look for when evaluating a gallery
- Multi-filter combinations (SKU + fault + date) without rebuilding a query
- Inline metadata: order date, customer comment, agent decision
- Direct link from gallery image back to the originating claim
- Export to share with manufacturers without manual screenshotting
Stop drowning in warranty tickets
Resolvi is built for Shopify brands that manufacture their own product. Structured fault claims, item-level decisions, automated Shopify execution.