Warranty intelligence
Most tools stop at processing claims. Resolvi turns every product fault claim into structured data your product team can self-serve — without waiting on analyst-built reports every month.
See a DemoThe data that doesn't exist today
Most brands can tell you how many warranty claims they processed last month. Few can tell you which products failed, what type of defect occurred, how claim rates compare to units sold, or what those failures actually cost.
The data is locked in email threads, scattered across helpdesk tags, or buried in a spreadsheet nobody updates. Teams used to spend hours each month building reports just so product could see trends. With Resolvi, product development can open the dashboard, see faults as they are raised, and interrogate the data live.
Fault gallery you can search and filter
Filter and search by fault type, product, and more — then see every customer-submitted photo and video in one place. When you need to understand what "sole separation" actually looks like across your line, you don't dig through email. You open the gallery.
What structured claims make possible
Because every Resolvi claim captures the specific product, fault category, and resolution at the item level, you build a dataset that answers real questions:
- Fault rates by product: Which products generate the most claims? How do claim rates compare to units sold?
- Fault type trends: What percentage of claims are stitching failures vs. material defects vs. sizing issues? Is a specific fault type spiking?
- Component-level issues: Drill into specific components causing failures across your product line
- True cost per claim: COGS of the replacement + shipping — not the inflated retail value that makes finance flinch
For your product team and manufacturers
Warranty data is product quality data. When your product team can see that a specific fault type is trending on a specific product, they can investigate and iterate before the problem scales.
When your manufacturer asks for proof of faults, you have it. Export structured fault reports for supplier negotiations and manufacturing quality control. Stop arguing about quality — show them the data.
Cost reporting that finance trusts
Resolvi pulls the Cost per Item (COGS) from Shopify and adds your shipping cost. Reports show the actual P&L impact of warranties — the number your finance team needs, not the retail value that overstates the loss.