Customers provide everything the first time

The email warranty cycle

A customer emails "my product is broken." Your agent asks for the order number. Then asks for photos. Then asks which item. Three emails later you might have enough to act on. Multiply that by every claim during peak season and your support team is drowning in data gathering instead of decision making.

Customers think the issue should be simple. Instead they're stuck in email ping-pong wondering why it takes a week to replace a defective product.

Structured data from the first interaction

Resolvi gives your customers a branded portal where they select the product from their order history, choose the specific fault type from categories you define, upload photos or video as evidence, and submit everything in one go.

• Product selection: Customer picks the exact item from their Shopify order
• Fault categories: You define the fault types (sole separation, stitching failure, colour fade, etc.)
• Media upload: Photos and video attached directly to the claim
• Claim tracking: Customer sees the status of their claim without emailing you

Your brand, your domain

The portal lives on your domain and matches your brand. Customers interact with your warranty process — not a third-party tool they don't recognise. This builds trust and keeps the experience consistent with the rest of your post-purchase flow.

What your CS team gets

Instead of an email thread with missing details, your team opens a structured claim with everything they need to make a decision. The product, the fault, the evidence, the customer's order history — all in one view. No follow-up emails required.