Collect. Process. Learn.
One workflow for product fault claims — from structured customer intake through item-level decisions and automated Shopify execution to analytics your product team can self-serve.
Structured Claims
Customers select the line item, pick your fault category, and upload media in a single pass. The portal is delivered through a Shopify theme app extension so it looks and feels like your storefront — not a generic third-party form.
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Faster Support Decisions
Every line item is its own warranty asset. Agents see history, LTV, order data, inventory, and evidence in one embedded view — approve, deny, or credit per item with one click.
Automated Shopify Actions
Confirmed outcomes become draft orders, refunds, or gift-card store credit through Shopify's APIs. Fulfillment keeps working the way it always has.
Warranty Intelligence
Fault rates, trends, true COGS plus shipping, exports for manufacturers, and a searchable fault gallery of customer media — so product, finance, and suppliers are working from the same facts.
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84% less time on warranty processing at peak
We built Resolvi inside a $10M+ product brand after a decade of fighting the same inbox-and-spreadsheet loop. Peak weeks went from about 25 hours of warranty work to under 4 — and product finally had live fault data without another analyst project.
7-day free trial · No credit card required · Install from Shopify App Store