Faster support decisions

Why decisions take so long today

Your agent gets a warranty claim. They open the helpdesk ticket. Then Shopify to check the order. Then a spreadsheet to see if this product has been claimed before. Then back to the ticket to ask for more photos. Context is scattered across four tools, so every decision takes longer than it should.

Resolvi puts everything in one view. The claim, the evidence, the customer's purchase history, their LTV, the product cost, and current inventory. Your agent decides without switching tabs.

Item-level, not order-level

A customer bought 5 items. One is defective. Helpdesks and Shopify returns treat this as a single case. You can't approve a replacement for one item and deny another in the same workflow.

Resolvi treats every item as its own Warranty Asset. Each item in an order can be approved, denied, or offered store credit independently.

• Partial approvals: Approve item A for replacement, deny item B, offer store credit for item C — all in the same claim
• Full context per item: See the fault data, media, product cost, and inventory status next to each item before you decide
• One-click resolution: Click approve and the correct Shopify action fires automatically — replacement order, store credit, or denial notification

In practice

A customer claims a warranty on 3 items from a single order. Your agent reviews the claim and sees:

• Item 1: Trail Runner Pro — sole separation, photos confirm defect. Approve replacement.
• Item 2: Performance Socks — wear and tear, not a defect. Deny.
• Item 3: Training Jacket — zipper failure, replacement out of stock. Offer store credit.

Each item gets its own outcome. Resolvi generates the correct Shopify action for each one. No spreadsheets. No manual orders.

Every decision becomes data

Because decisions happen at the item level, fault analytics are tied to specific products — not order-level tags. You can see which products generate the most claims, what fault types are trending, and what it's costing you.