Resolve product faults faster — without drowning your support team.
Resolvi is for brands that make their own products: structured fault claims from a theme-embedded portal, item-level decisions in one view, automated replacements and store credit in Shopify, and analytics your product team can interrogate live — not buried in spreadsheets.
From $49/mo · 7-day free trial · See all plans →
Built because we needed it
After a decade running a product brand with serious warranty volume, we tried helpdesks, spreadsheets, and dedicated staff — and still lost weeks every peak season. So we built the workflow we wished existed. Peak handling dropped from about 25 hours per week to under 4. Product stopped waiting on monthly analyst reports and started self-serving fault trends live.
Your customer liked the product — until something failed.
That moment is different from a return. They want to stay loyal. Slow email threads and missing photos turn fixable loyalty into churn. Meanwhile your team still faces three operational failures you can't tag your way out of:
Support chaos
Agents chase order numbers, photos, and which SKU failed. Every claim becomes a multi-email thread — data gathering instead of decisions.
Slow customer experience
From the outside it should feel simple. Instead customers wait on ping-pong replies while a defective unit sits on their desk.
No product insight
Fault data lives in tickets and exports nobody trusts. Product and manufacturers argue without structured proof of what is failing.
Collect. Process. Learn.
Three steps. No inbox wrestling, no manual Shopify busywork, no dead spreadsheets.
Customers submit structured fault claims
They use your theme-embedded portal: pick the line item, choose your fault category, attach photo or video, submit once. You get evidence and context the first time.
Your team decides with full context
History, LTV, order data, inventory, and media sit in one embedded Shopify view. Approve, deny, or credit per item — not per whole order.
Shopify executes automatically
Confirm the outcome and Resolvi creates the replacement draft order, refund, or gift-card store credit through Shopify's APIs — with stock checks before you promise what you cannot ship.
Warranty intelligence. Your hidden superpower.
Processing claims is table stakes. Turning every fault into searchable product insight — including a filterable gallery of customer media — is how you iterate quality and win manufacturer conversations.
Fault rates by product
See which SKUs drive claims, how fault types trend, and how volume compares to units sold — before the issue scales.
Manufacturer-ready proof
Export structured reports your suppliers can act on. Replace anecdotes with evidence.
Faster product iteration
Feed fault trends straight into design and sourcing decisions. Close the loop between field failures and the next production run.
Who Resolvi is for
Shopify merchants that manufacture or deeply control their own product quality — especially when claims volume or data hunger is showing up in support and product meetings.
Customer support leaders
You need structured intake, fewer follow-up emails, and confident Shopify execution without tab hopping.
Operations & founders
You want one system that connects customers, decisions, and fulfillment — without hiring another seasonal claims squad every peak.
Product & quality teams
You need live fault analytics, media you can filter, and exports that finance trusts — without waiting on bespoke analyst decks.
Warranty claims ≠ returns.
Returns apps handle shoppers who don't want the product. Product fault claims handle people who still want to love your brand — they just received something defective. Different emotion, workflow, and dataset. Resolvi complements your returns stack; it doesn't replace it.
What changed when we shipped it
Before Resolvi, we had a part-time person dedicated to processing warranty returns during peak periods. This would cost us 25hrs of support time per week. With Resolvi, this is now cut down to less than 4hrs per week during the same peak period.
Previously we had an analyst spend hours every month building reports for the product team to understand product performance trends. Now with Resolvi, this is something the product development team can self-serve and see the faults being raised and interrogate the data live without creating reports. We especially love the gallery feature. Being able to filter and search faults and see all customer submitted images and videos.
Simple pricing. Serious workflow.
Core starts at $49/mo for up to 200 cases. Pro unlocks stockist claims, custom fault types, CSV export, and priority support. Every tier includes a 7-day free trial.
See the workflow in 15 minutes.
Walk through the portal, an item-level decision, automated Shopify execution, and the intelligence layer — no fluff, just the actual product.