The peak-season warranty stress test
Four questions to ask before peak hits — so you know whether your stack will break before your team does.
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Peak doesn't create warranty problems. It reveals them. If your workflow breaks at 3x volume, the fix isn't hiring faster — it's changing what the work is before the spike.
Four questions before peak
- What's median agent minutes per claim today — and is most of that data gathering?
- Can product pull fault rates by SKU without asking support for an export?
- What happens when one item in a five-item order is defective?
- How many Shopify tabs does an agent open to close one claim?
If any answer makes you wince, fix intake and decision flow before you fix headcount.
Stop drowning in warranty tickets
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