Why warranty claims need item-level decisions
Order-level returns logic breaks the moment one SKU fails in a multi-item order. Warranty needs per-line approve, deny, and credit — in one claim.
Customer orders three items. One zip fails. Refunding the whole order loses margin and trains customers to bundle complaints. Partial manual refunds in Shopify admin burn agent time and invite errors.
Item-level decisions — approve line A, deny line B, store credit for line C — are the norm in warranty, not the exception. Tools built for order-level returns fight you on every mixed claim.
Stop drowning in warranty tickets
Resolvi is built for Shopify brands that manufacture their own product. Structured fault claims, item-level decisions, automated Shopify execution.
7-day free trial · No credit card required · Install from Shopify App Store